Question 1

What is ExpoDiscover?

Accepted Answer

ExpoDiscover is a premium B2B platform for discovering, listing, and managing trade shows, exhibitions, and related support services. Whether you're an event organizer, attendee, venue manager, or supplier, ExpoDiscover helps you find the right opportunities and build meaningful industry connections.

Question 2

How do I create an account?

Accepted Answer

Click 'Get Started' on the homepage and sign up with your email address or use Google/GitHub authentication. Once registered, you can complete your profile, join or create an organization, and start discovering trade shows immediately.

Question 3

Is ExpoDiscover free to use?

Accepted Answer

ExpoDiscover offers a free tier for attendees to browse and discover trade shows. Event organizers and businesses can list events and access premium features through our flexible pricing plans. Visit our pricing page for detailed information on available plans.

Question 4

What types of events are listed on ExpoDiscover?

Accepted Answer

We cover a wide range of B2B events including trade shows, exhibitions, industry conferences, expos, and professional networking events across industries like technology, healthcare, manufacturing, hospitality, retail, and more. Events span from local to international scale.

Question 5

How do I navigate the platform?

Accepted Answer

Use the top navigation to browse Trade Shows, Venues, Connections, and Services. The search bar supports keyword, category, location, and date filtering. Your personalized dashboard ('My Discover') provides quick access to bookmarked events, your organization, and analytics.

Question 6

How do I list my trade show on ExpoDiscover?

Accepted Answer

From your dashboard, go to 'My Organization' and click 'Create Event'. Fill in the event details including name, dates, venue, categories, description, and pricing. You can save as draft and publish when ready. Our editor supports rich text, image galleries, and floor plan uploads.

Question 7

Can I manage multiple events under one organization?

Accepted Answer

Yes. Each organization can create and manage unlimited events. You can invite team members with different roles (Admin, Editor, Viewer) to help manage events. The organization dashboard provides a unified view of all your events, analytics, and team activity.

Question 8

What analytics are available for my events?

Accepted Answer

The analytics dashboard shows event page views, unique visitors, bookmark counts, inquiry sources, and engagement trends over time. You can track which categories and locations drive the most interest and optimize your event listing accordingly.

Question 9

How do I promote my event on the platform?

Accepted Answer

Featured events receive premium placement on the homepage and category pages. You can also enhance your listing with rich media (galleries, videos), detailed floor plans, and verified badges. Contact our partnerships team for custom promotion packages.

Question 10

Can I upload floor plans for my event?

Accepted Answer

Yes. Our built-in floor plan editor lets you create interactive exhibition layouts. You can define zones, stalls, facilities, and flow paths. Attendees and exhibitors can view the floor plan on your event page to plan their visit.

Question 11

How do I find trade shows relevant to my industry?

Accepted Answer

Use the search bar with industry-specific keywords, or browse by category (Technology, Healthcare, Food & Beverage, etc.). You can also filter by location, date range, and event format. Our recommendation engine suggests events based on your profile and browsing history.

Question 12

Can I bookmark events for later?

Accepted Answer

Yes. Click the bookmark icon on any event card to save it. All bookmarked events appear in your dashboard under 'Saved Events' where you can organize them, set reminders, and compare dates to plan your schedule.

Question 13

How does the Connections feature work?

Accepted Answer

Connections lets you network with other professionals on the platform. You can browse member profiles, send connection requests, and message your connections. It's designed to help you build relationships before, during, and after trade shows.

Question 14

Can I leave reviews for events I've attended?

Accepted Answer

Yes. After attending an event, you can rate it (1-5 stars) and leave a detailed review. Your reviews help other professionals make informed decisions and provide valuable feedback to organizers. Reviews can include text and are moderated for quality.

Question 15

Is there a mobile app available?

Accepted Answer

ExpoDiscover is fully responsive and works great on mobile browsers. A dedicated mobile app is on our roadmap. In the meantime, you can add ExpoDiscover to your home screen for an app-like experience on iOS and Android.

Question 16

How do I list my venue on ExpoDiscover?

Accepted Answer

Navigate to your dashboard and select 'Venues' from the sidebar. Click 'Add Venue' and provide details including capacity, location, amenities, pricing, and photos. Once published, event organizers can discover and inquire about your venue directly through the platform.

Question 17

What types of services can I offer as a supplier?

Accepted Answer

You can list a variety of event support services including catering, AV equipment, event staffing, photography, decoration, transportation, security, and more. Each service listing includes detailed descriptions, pricing tiers, and portfolio images.

Question 18

How do organizers find my venue or services?

Accepted Answer

Organizers can search for venues by location, capacity, and amenities, or browse services by category. Verified and featured listings receive higher visibility. Maintaining complete profiles with quality photos and competitive pricing improves your search ranking.

Question 19

Can I receive booking inquiries through the platform?

Accepted Answer

Yes. When an organizer is interested in your venue or service, they can send an inquiry directly through ExpoDiscover. You'll receive notifications and can manage all inquiries from your dashboard, including responding, accepting, or declining requests.

Question 20

How do I get a verified badge for my business?

Accepted Answer

Verified badges are awarded to businesses that complete their profile, verify their business identity, and maintain a positive track record on the platform. Contact our team to start the verification process. Verified businesses receive enhanced visibility and trust signals.

Question 21

What pricing plans are available?

Accepted Answer

We offer flexible plans for different needs: a free tier for individual attendees, a Professional plan for small organizers, and an Enterprise plan for large organizations with custom features. Each plan includes different levels of event listings, analytics, and support. Visit our pricing page for current rates.

Question 22

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers for enterprise accounts. All payments are processed securely through our payment provider with PCI-DSS compliance.

Question 23

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period. We don't charge cancellation fees. Any events you've listed will remain active until their end date.

Question 24

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied within the first 14 days, contact our support team for a full refund. After the guarantee period, refunds are handled on a case-by-case basis.

Question 25

Are there discounts for annual billing?

Accepted Answer

Yes. Annual billing saves you up to 20% compared to monthly billing. We also offer special pricing for non-profit organizations, educational institutions, and startups. Contact our sales team for custom enterprise pricing.

Question 26

How do I reset my password?

Accepted Answer

Click 'Sign In' and then 'Forgot Password'. Enter your email address and we'll send you a secure reset link. If you signed up with Google or GitHub, you can manage your password through those providers. For security, reset links expire after 1 hour.

Question 27

How is my personal data protected?

Accepted Answer

We take data protection seriously. All data is encrypted in transit (TLS 1.3) and at rest. We comply with GDPR, and you have full control over your data through your privacy settings. We never sell personal data to third parties. See our Privacy Policy for full details.

Question 28

Can I delete my account?

Accepted Answer

Yes. You can request account deletion from your account settings under Security. This permanently removes your profile, reviews, and personal data within 30 days. Events and organizations you manage will need to be transferred or archived before deletion.

Question 29

How do I manage notification preferences?

Accepted Answer

Go to Settings > Notifications in your dashboard. You can control email notifications for event updates, connection requests, booking inquiries, and marketing communications. We also support browser push notifications for real-time alerts.

Question 30

Can I have multiple team members in my organization?

Accepted Answer

Yes. Organization admins can invite team members with role-based access control. Available roles include Admin (full access), Editor (manage events and content), and Viewer (read-only analytics). Each member uses their own login credentials.

Frequently Asked Questions

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