Managing Service Requests

This guide covers the complete service request lifecycle from receiving inquiries to completing bookings.

Request Dashboard

Access all your service requests from Company > Services > Manage. The dashboard shows:

• Pending — New requests awaiting your response
• Quoted — Requests where you've sent a price quote
• Accepted — Quotes that organizers have accepted
• Confirmed — Finalized bookings
• Completed — Past bookings

Responding to Requests

Sending a Quote

1. Open the request to review details
2. Click Send Quote
3. Enter:
   • Total Price with currency selection
   • Line Items — Optional breakdown (e.g., "Setup: $500", "Equipment: $1,200")
   • Message — Notes about pricing, inclusions, or conditions
4. Submit the quote

Revising Quotes

If the organizer requests changes, you can send a revised quote:

• The quote version number increments automatically
• Previous quotes remain visible in the conversation thread
• Both parties can see the full quote history

Booking Confirmation

After the organizer accepts your quote:

1. Review the agreed terms
2. Click Confirm Booking
3. The dates are blocked on your availability calendar
4. Both parties receive confirmation notifications

Communication

Use the built-in thread for all communication:

• Messages are timestamped and stored for reference
• Attach files (contracts, specs, portfolios)
• System messages track all status changes automatically

Best Practices

• Respond to new requests within 24 hours
• Provide detailed quotes with clear line items
• Be upfront about cancellation policies
• Mark bookings as complete when the service is delivered